Frequently Asked Questions

Please click on each question to see the respective answer

Company and Credentials

1. Why should I go for Saviesa, as it is new in the market?

   Saviesa is a company founded by the people who pioneered modular kitchens in India. This is the second company they have started. The founders have combined experience of 80 years in this field and are hands-on in design, manufacturing, marketing and operations. Each of their dealers has over 10-15 years' experience in the field. Saviesa has its own facilities and manufacturing, which most of the older players in this field and even the ecommerce companies do not have. Hence you can be sure Saviesa can deliver on its commitments. The designs of Saviesa are new and contemporary. Their products use the best of international techniques and materials as incorporated by the Founders. The roots of Saviesa are in the values and customer focus of its Founders and staff. We approach your needs and aspirations differently from other companies who entered the field earlier. Indeed, our whole design and operating principles are built around you and your aspirations. We will be happy to email you a leaflet on the values of Saviesa (click here please). A visit to one of our stores will make the difference come alive for you.

2. Do you manufacture your products or source them from elsewhere?

   We have our own manufacturing facilities for our kitchens and wardrobes. Our manufacturing facilities, skills and experience are unmatched by most of our competitors in India, including some major ecommerce players. We source some of the critical components, as inputs for our manufacture, like world-standard hardware, movements and hinges from our international partners who are world leaders in their fields.

Price, Pricing, and Terms

1. At what price point do your kitchens start?

   Our kitchens start from approximately Rs.2.5 lakhs, only for the basic lines.

2. Why you want me to pay Rs.1000 for a site visit?

   The site visit is an important event and milestone in our kitchen design process. It ensures that the kitchen we will ultimately design for you not only meets your exact needs and desires but also fits your home environment and kitchen space perfectly. The site visit involves a visit by our designer and several important activities, such as the survey of the space, measurement, etc. It involves understanding in detail what your needs and your preferences are -- so that we can plan your dream kitchen exactly according to your space and your preferences. This takes time and effort; hence we levy a nominal charge for the same.

3. Why you are charging for a site visit when some other companies are not?

   We cannot speak for other companies; however, we can assure you that we operate very transparently and do not try and hide our real costs in our final price to you. The site visit is an important event and milestone in our kitchen design process and ensures that the kitchen we ultimately design for you not only meets your exact needs and desires but also fits your home environment and kitchen space perfectly. The site visit involves a visit by our designer and several important activities including the survey of the space, measurement, etc. It involves understanding in detail what your needs and your preferences are -- so that we can plan your dream kitchen exactly according to your space and your preferences. This takes time and effort; hence we levy a nominal charge for the same.

4. I am giving you my business; why do you still you want me to pay consulting charges?

   The site visit is not a consulting charge. It is merely to cover a part of our time and input costs for the designer to visit your home and understand your requirements, see the site of the planned kitchen, survey the site, take measurements, etc. We do not charge any other consulting fee.

5. Can I get any discount?

   Please discuss this in person with your Saviesa designer.

6. Will I get the option of EMIs?

   Yes, EMI options can be discussed. Certain terms and conditions, that may apply, will be discussed with you when covering the subject.

Site Visit

1. Is it important for me as your customer to be available on the site when your designer is taking measurements?

   It is ideal that you be present during the site visit by our designer. This is important because the designer would need an interaction with you to discuss the kitchen space, your requirements, your functional and aesthetic wish list and any dos' and don'ts. These are very important aspects that will influence the design and space utilization. Hence your presence, or the presence of a family member who is equally knowledgeable and can take part fruitfully in the above interaction, is critical. When our Coordination Executive calls to fix the time for the site visit, please specify a time convenient to you that will enable your presence.

2. Is it possible for your designer to come to my place for the discussion?

   Yes. After we receive your request for a site visit, our Coordination executive will call you to set the date and time, convenient for the visit of our designer to your home.
   
   However, we will still strongly urge you to visit one of our showrooms nearest you. This is because the experience of seeing several kitchens in life size, as well as experiencing our specially invented viewing system, Saviesa DreamPlayer (for which we have applied for a patent), will aid you a great deal in your quest for the perfect kitchen. Also, we need to understand your preferences on the various options possible to satisfy your needs. The more the designer understands you and your needs, the better he/she will be able to design your dream kitchen. So, if you do pay a visit to the store, please allow us to understand your requirements and see the possible options up close. You will be several steps closer to your dream kitchen.

Warranty, After Sales Service

1. What is the warranty period for your kitchen?

   Our kitchens come with a warranty of 7 years, *T&C Apply. Please ask our designer about the terms of the warranty.

2. Do you also provide an AMC?

   Yes, we provide an AMC at a nominal cost. Our technicians will visit your home and review your kitchen twice during the AMC period, at no additional charge. For any visit and repairs, as covered under the AMC, no labor will be charged for. You will only need to bear the cost of any parts not covered under the warranty, or for which the warranty has expired.

Products, Product Range, and Materials

1. What products do you provide?

   We manufacture and market a range of modular kitchens and modular wardrobes...and other modular home furniture such as TV units, dresser units and beds. Our products, made to contemporary designs and international quality standards, meet a range of space, functional, aesthetic and budget requirements.

2. Do you provide Stainless steel kitchens?

   Our kitchens are made of plywood and MDF, while the shutter finishes utilize veneers, laminates, polyurethane (PU) and ceramics/composites. We use stainless steel in our baskets, accessories, as well as items like the kitchen sink and other fittings. However, a full (100%) stainless steel kitchen is not currently part of our product range.

3. Can I purchase only the accessories and appliances?

   Yes, you certainly can.

4. What hardware are you using?

   We use hardware from our international partners Blum, Grass, Raumplus and Hafele.

5. Which appliance brand do you sell? From where is it sourced?

   We sell our own Saviesa brand of appliances, which are manufactured to international standards by our appliance suppliers in different countries. We also deal in the Nagold Series from Hafele.

6. Can I get my appliances of some other brand or from some other manufacturer?

   Yes, you can. Please discuss the same with our designer during his/her interaction with you. Indeed, some of the questions the designer will ask you pertain to appliances and whether you would like us to provide them or purchase some other brand. You may also choose to use your own existing appliances.

7. What is the grade of Stainless steel that you use?

   We use Stainless Steel Grade 304, which is generally accepted as the best and most suitable quality for applications in kitchens. This is because of its non- rust guarantee which is critical in the kitchen. It has also been noticed that several other brands use SS 202 Grade and therefore cannot provide a life-time rust-free guarantee.

8. What types of finishes do you provide?

   We use a variety of shutter finishes, utilizing laminates, synchro-laminates, acrylic veneers, polyurethane (PU) Glass and ceramics/composites.

9. What types of material do you provide?

   Our basic materials are Plywood, MDF and foamed plastic materials like forex boards. We recommend and use marine plywood for its long-lasting properties. In addition, we use diverse materials for door finishes. We have laminates, synchro-laminates, acrylic veneers, polyurethane (PU) Glass and ceramics/composites.

Delivery and Logistics

1. Will the kitchen be made at my place or somewhere else?

   The kitchen will be manufactured in our factory, and thereafter transported and delivered to your house in flat packs. Our team of expert installation technicians will then assemble your modular kitchen on site, in not more than 4 days!

2. How much time do you take for installation?

   Our installation, at your home, will under normal circumstances take not more than 4 days.

3. Will you be able to transport my kitchen to a place that is outstation?

   Yes we can. However, we request you to keep in mind that our warranty and AMC services are applicable only in the cities where we are represented. For detailed information on this please check the Store Locator on this website. Please click here to be taken to the Store Locator.

4. How long it will take the kitchen to get ready?

   In general, from start to finish (i.e. payment of 70% advance, to manufacturing, to delivery, to assembly at your home and handing over to you) it will take approximately 3-6 weeks depending on the shutter finish you select.

Scope of Work and Services

1. Do you take care of civil work?

   Yes, we can. However, this requires some discussion on the scope and extent of work entailed. In case we do undertake the work, the same will be carried out by our contractors under our supervision. We prefer the civil work to be done by our contractors. This enables us to become the single point of contact for the entire project timeline and finish.

2. I have my civil work ready. Can you design the kitchen with my existing platform?

   Yes, we can. Our designer will discuss the same with you during the site visit.

3. Do you take on the whole interior work?

   No. We only undertake the design, manufacture and installation of modular kitchens and wardrobes; and of some specific items of furniture, as added to our range, from time to time.